Wheelchair assistance: define the actual mobility task
A traveller who needs help over terminal distances may still be able to walk steps or transfer to a seat; another may need assistance throughout those transitions. Describe sitting, walking and seat-transfer ability separately. Ask the carrier what assistance is accepted on the booked segment and at the arrival or departure interface. Terminal wheelchair availability does not answer whether a person can enter the booked road vehicle or whether hands-on transfer help is arranged.
Stretcher request: connect positioning to every interface
If the treating team indicates that sitting or a routine transfer is unsuitable, obtain the relevant support requirements for the responsible providers to assess. A stretcher request involves more than the road vehicle: identify the airline arrangement, airport interface, transfer method and receiving destination. Do not assume one stretcher or team can accompany the person through every boundary. Ask each party where its responsibility ends and who takes over.
Oxygen or equipment: prevent a gap between providers
Record whether support is needed during waiting as well as travel, which team supplies the device or oxygen on each leg, and who has confirmed compatibility and continuity. Clinical settings come from the responsible clinicians, not this webpage. Airline equipment acceptance and the road provider’s supply are separate. Do not treat an airport wheelchair service as an oxygen or monitoring service, or assume a foreign escort’s equipment can be connected to local supplies without assessment.
Clarify the visiting escort’s endpoint
Ask whether the accompanying professional remains through border procedures, the vehicle journey and receiving handover, or transfers responsibility at a confirmed airport point. This does not establish any permission to practise or access a restricted area. Agree authorised clinical communication and equipment custody between the relevant teams. Include companions and luggage in the vehicle discussion; clinical support requirements may affect how other travellers are accommodated.
Confirm before treating the plan as ready
For each transition, write the responsible contact, support supplied, location, confirmed status and fallback decision owner if the arrangement changes. The official PVG accessibility page provides terminal facility information, not evidence of a booked medically supported journey. Reviewed 6 October 2026. Send the flight, mobility and transfer description, clinician-requested support, equipment ownership/supply, escort endpoint and receiving status. Detailed clinical records follow directly through authorised channels.