Start with the boundary of the assignment
Tell us where your team takes responsibility and where it needs another team to take over. An inbound case may begin at an authorised airport handover point and end with a receiving hospital. An outbound case may start with hospital discharge and end at a carrier-confirmed handover. If you need hospital liaison as well as transport, identify it as a separate workstream. ChinaMedTransfer coordinates the proposed scope; the actual provider, personnel, equipment and availability must be confirmed for the case.
A scope that can be quoted and checked
Airport interface: identify the flight, responsible airline or handler contact, meeting point and access still to be confirmed. Ground leg: specify both addresses, positioning, assistance with transfers and clinician-requested support. Receiving side: identify the accepting person or facility, arrival window and any unresolved admission or payment requirement. Case administration: agree who can approve cost, which updates are needed and who receives the completion record. A flight booking alone confirms none of these local arrangements.
From request to release for execution
The working sequence is case brief → feasibility questions → itemised scope and quote → payment/authorisation checks → booking confirmation → handover updates → closure. A quote is not a dispatch instruction. A GOP is not automatically accepted by every supplier; a payment receipt is not a substitute for confirmation that funds and scope have been reconciled. Ask which approvals remain open before instructing travel. Timing, contacts and the route version should be reconfirmed after a material change.
Continuity at each handover
For an escorted arrival, identify who remains responsible while the patient waits between the aircraft-related service and the road vehicle. If oxygen or equipment support is required, confirm the source and responsible team across each segment with the clinical teams; do not assume equipment can simply be exchanged. At the destination, agree who accepts the patient and what happens if arrival is delayed. A family address requires a receiving-person and access plan rather than a hospital admission assumption.
Send a bounded request
Include case reference, arrival or departure, city and exact airport, date and local time, flight status, pickup and receiving addresses, sitting/transfer ability, requested support, escort and companion numbers, luggage and payer route. Mark unknowns explicitly. Shanghai is the main coordination base; other locations and intercity legs require local feasibility checks. Airside access, clinical fitness, airline carriage and admission remain separate decisions. Send detailed records only through an agreed authorised follow-up channel.