Coordinate the receiving hospital, admission requirements and payment arrangements alongside the patient’s journey to China. A GOP can come through several kinds of payer, not only an insurer.
Enquire about this serviceContent reviewed: 28 September 2026
We first identify the intended hospital, department, attending contact, proposed admission date and the team authorised to accept the case. A hospital name on an itinerary does not mean a bed or admission has been approved. Clinical decisions and capacity remain with the receiving provider.
The payer may be an insurance carrier, a third-party administrator, an assistance or rescue organisation, an employer, or the patient. The organisation issuing a guarantee of payment (GOP) may differ from the risk carrier or policy brand. We check who can authorise costs and who should receive the hospital estimate.
Before relying on a GOP, the receiving hospital must confirm that it accepts the issuing organisation and the document for the planned services. The named patient and facility, validity period, currency, limit, exclusions, deposit requirement and billing contact all matter. A guarantee for hospital admission does not automatically authorise an ambulance or air transport.
Once the hospital and payer confirm their respective decisions, we align arrival time, ground support, hospital meeting point and contact persons. If an admission date changes or the authorised amount does not cover the proposed pathway, the parties need to resolve that gap before the route is presented as confirmed.
Email the intended hospital and city, arrival date, payer or issuing organisation if known, the present stage of authorisation, and the required ground journey. Send identifiable records privately to the appropriate person; do not enter them into a public web form. We can discuss what remains to be checked in a case-specific proposal.
Shanghai is our primary coordination base; hospital, staff and vehicle availability in Beijing, Guangzhou and Chengdu is checked per case.
Our primary coordination base. Plan a Pudong or Hongqiao airport arrival, a receiving hospital handover, or a discharge journey to a departing flight.
Explore this city →Connect a Beijing arrival with an actual hospital or care destination. Local vehicles, staff and receiving appointments are confirmed case by case.
Explore this city →Assess a Guangzhou arrival against a named receiving facility, any further domestic or cross-border leg and a suitable local ground provider.
Explore this city →For a western-China arrival, define whether Chengdu is the treatment destination or a gateway to another city before planning staff, vehicle and handover.
Explore this city →Help international patients and families navigate communication and practical handover with appropriate healthcare providers in China.
Explore service →Practical support for people travelling to China for care, from initial contact to ground arrangements and follow-up coordination.
Explore service →Support multilingual communication and the practical handling of medical information between patients and care teams.
Explore service →Plan the practical steps after discharge when a patient needs onward care, transport or support at home.
Explore service →For patients exploring care in China, compare the complete journey: appointment, clinical acceptance, interpretation, records, travel and any supported transfer.
Explore service →A short description of the route and support required is enough to start. Send any case details directly by email, not through a public webpage.