Before ordering a vehicle, determine what happens between the international transport team and the person or facility receiving the patient.
A hospital bed, outpatient department, rehabilitation facility and home are different destinations. Ask whether the receiver is confirmed, who can accept the patient and whether the planned arrival time is workable. If the family only has a preferred hospital, the destination is not yet an accepted handover. Separate receiving liaison from the vehicle quote so an unresolved bed does not disappear behind a booked road leg.
If the person can sit and transfer with limited help, clarify whether ordinary transport or an accessible vehicle meets the assessed requirement. If seated travel or vehicle entry is not workable, identify the positioning and transfer assistance required before seeking a provider. A wheelchair request does not describe lifting needs. Record whether the escort stays with the person, where the escort sits and what equipment must remain in use during the road segment.
The flight ETA is a planning input, not the vehicle handover time. Identify the party responsible before the agreed meeting point, who contacts the vehicle team, and what happens if clearance or assistance takes longer. Any restricted-area request requires separate confirmation; do not build the plan around an assumed aircraft-side pickup. For a departure, reverse the sequence and agree when the airline-related team accepts the traveller.
Patient, escort, relatives and luggage may not all fit the same arrangement. Ask for companion numbers and major baggage or equipment rather than a vague “family accompanying”. Where clinician-requested oxygen or other support must continue, the relevant teams need to confirm provision through waiting and transfer; neither airport wheelchair assistance nor a vehicle label establishes that capability. Longer road legs also need a destination-window and delay review.
Include flight and local ETA, proposed meeting point, final address, receiving status, mobility, requested support, team handover boundary and payer. Flag whether the vehicle must carry family or whether they can travel separately. If the receiving plan is still open, request feasibility first. The ground-support hub turns that defined leg into a scoped commercial assignment.
These references explain relevant public procedures. Check the conditions of the actual case with the responsible organisations.
Use the Ningbo / Fenghua questions when support continuity and the foreign-to-local team boundary control the plan. PVG to Ningbo / Fenghua medical transfer: support continuity after arrival →
Use the Wenzhou questions when escort roles, passenger capacity and a B2B quotation must be reconciled. PVG to Wenzhou medical transfer: escort, vehicle and receiving scope →
Send the route, local date, required support, receiving status and payer contact. Exchange detailed records through an agreed authorised follow-up channel; sending an email does not confirm a booking.